A Mountain of Red Tape?
Practice Managers need broad shoulders. The days of a PM being a receptionist who did the cashing up and staff rotas are over. Today’s successful dental practice needs a dedicated team with an effective PM at the heart of it. But what are the major issues that are landing on PMs desks across the UK? […]
How Many Hats?
Looking back, even just over the last 19 years for me as a Practice Manager, never before has there been more responsibility laying on the laps of Practice Managers, and now more than ever they are finally getting the deserved acknowledgment. There are not many roles where someone is expected to be a HR Manager, […]
Teamwork makes the Dreamwork
Building an award winning team isn’t easy, recruitment is obviously the first step to get right, but knowing how to encourage your team to work well together is an ongoing process and can take many turns along the way. Recruiting experienced employees is often as difficult to manage as employing a trainee, and having a […]
How KPIs Work for You
The evolution of Key Performance Indicators (KPIs) in dentistry, and certainly as part of practice management, today sees them encompass not just financial, but also clinical and performance-related measurements of success or failure, allowing a team to function as efficiently as possible. In my practice, we measure almost everything – once you start measuring systems, […]
The Evolution of the Practice Manager
LOOKING back on almost 20 years’ experience as a Practice Manager, never before has there been as much responsibility on the shoulders of Practice Managers, and now more than ever, they are finally getting the acknowledgment they deserve. When I began as a PM back in 1998 at the age of 19, the role could […]
Don’t Mess with The Best
Lisa Bainham, President of ADAM, considers what the dental industry (and in fact any industry) needs to consider when dealing with customer service So, we are all aware that bad customer service is quite trendy these days and we can find ourselves laughing at our friends on social media using examples of bad experiences as […]
Diary Zoning – Your Questions Answered
Practice Plan’s Nigel Jones looks for answers to the questions you’re asking. How do I best approach zoning in the diary? This is a question that we often get asked to advise on, particularly by practice managers who are looking for a system that will ease the day-to-day running of the practice. Appointment zoning does […]
The Changes of Practice Mangement
This is a transcript of my interview with Louise from The Probe The practice manager acts as a kind of ‘eye in the sky’ in the business, with oversight across all areas and ensuring things run smoothly to keep patients and staff happy. Often, on top of this, they will also be involved in business […]
CSR Interview
Mark Topley is a CSR Coach, helping dental practices and businesses to maximise impact from their CSR. He writes at marktopley.co.uk, and provides free articles and advice on his Facebook page – facebook.com/toppernator, Twitter @Mark_Topley I spoke with Mark recently to discuss CSR, or Corporate Social Responsibility Lisa: The term ‘CSR’ (corporate social responsibility) has […]
Time is Money
How to eliminate missed appointments and increase diary profitability. So, along with diary zoning, recall efficiency and a bit of reception team magic…what other options are there to increase the effectiveness of your booking systems and potential profits? Some months it feels like the average missed appointment rates go sky high, often for no other […]