Hot Tips For Preventing PM Burnout
One of the main reasons I am contacted by principles starts with “I’m worried about my PM, they need support, and it can’t always be me”. It doesn’t take long for me to understand why! Of course, there are many other factors, but the starting point is to look at what the PM is.doing day […]
Are you a “proper” practice – introducing patient plans to your practice
Over the last few months I have seen increasing numbers of practices either wanting to introduce a dental plan or increase the number of patients joining an existing plan. For me, its something that will be a practice builder, especially as we are seeing many practices withdraw NHS dentistry or reduce their contracts. In some […]
Step into the light – Great communication should be the heart of your dental practice team
Our teams are our most important asset. In all practices, we have people come and go, but hopefully a core gang of lifers will remain. Spending my time supporting practices with all aspects of practice management, the biggest headache can be managing the team and maintaining a positive happy workplace for the team and for […]
Team Meetings – Successes and Pitfalls
Are your meetings filled with high-stakes decisions and dramatic moments? Or is it more about the fast pace and unexpected twists? Or maybe they are painfully quiet, and you feel like you are treading on eggshells. As practice managers and owners, we all know that meetings can feel like we are stepping into hostile territory […]
Bite Club The first rules of creating an outstanding patient journey – a snippet of one of the Team Training sessions I run.
Training your team to provide each of your patients with an amazing Patient journey is vital. Many people do not automatically have the understanding required to ensure that a patient has the positive experience at some point in that journey. Below I have set out some top tips for delivering that journey! First Rule […]