Media
Learn more about the way I help practices just like yours to increase performance.
By teaching you and your team not just innovative methods to improve productivity, but to ensure your team is motivated and interested in their roles by providing training in a relaxed, yet effective manner.
Media
Learn more about the way I help practices just like yours to increase performance.
By teaching you and your team not just innovative methods to improve productivity, but to ensure your team is motivated and interested in their roles by providing training in a relaxed, yet effective manner.
Housekeeping for the New Year: Diary Optimisation in Dental Practice
As 2026 begins, many practices are already bracing for the familiar peaks and troughs in patient bookings. Some of these
How Language Shapes Patient Experience—and Why It Can Make or Break a Conversation
In any patient-facing role, especially front-of-house (FOH), the way we speak matters. A lot. It’s not just what we say—it’s
“Mind the Gap”: Navigating Generational Nuance in Dental Customer Service
Delivering excellent customer service in a dental practice isn’t about being trendy—it’s about being tuned in. As practices serve increasingly
Count to 5 – The Struggles of a Dental Practice Manager
Dental practice managers are the unsung heroes of the healthcare industry. They ensure the smooth operation of dental practices, coordinating
Team Meeting Success & Pitfalls
Are your meetings filled with high-stakes decisions and dramatic moments? Or is it more about the fast pace and unexpected
Are you a “proper” practice
Over the last few months I have seen increasing numbers of practices either wanting to introduce a dental plan or
Harnessing Patient Reviews and Feedback for Enhanced Dental Practice Management and Compliance
In today’s digitally connected world, patient reviews and feedback are invaluable tools for dental practice management. Not only do they
The Power of Routine
Establishing Habits for Efficiency in Dental Practices In the high-pressure environment of a dental practice, where every minute counts and
Hot Tips For Preventing PM Burnout
One of the main reasons I am contacted by principles starts with “I’m worried about my PM, they need support,
Are you a “proper” practice – introducing patient plans to your practice
Over the last few months I have seen increasing numbers of practices either wanting to introduce a dental plan or
Step into the light – Great communication should be the heart of your dental practice team
Our teams are our most important asset. In all practices, we have people come and go, but hopefully a core
Team Meetings – Successes and Pitfalls
Are your meetings filled with high-stakes decisions and dramatic moments? Or is it more about the fast pace and unexpected
Dental Press Articles
- Listen - My Podcasts
Careers in Dentistry
Nicola Gresty, Area Manager at Practice Plan Group is joined by Lisa Bainham, Practice Manager at The Old Surgery Dental Practice where they discuss both their careers in the dental industry and how they got to where they are today.
The Benefits of Zoning your Appointment Book
Here I share tried and tested methods to help you fully utilise your appointment book and explain the benefits of zoning your appointments.
Must Dos When Running a Referral Service
In my role as a practice manager in a thriving referral practice, here I shares my advice on how to build a successful referral service.
Dental Administration and Management
As PResident of ADAM - the Association of Dental Administrators and Managers, I chat about what ADAM does to support its members, how practices can learn to deal with the difficult conversations they may be having with both staff and patients in the post-Covid world, and what they can do to bounce back.
Handling Complaints in Practice
I share the best practices on how to deal with complaints to prevent them from escalating. The importance of being prepared and how it is important to learn from any complaints you receive to improve your practice procedures.
Two Reds are Better Than One
I sit in with Chris Barrow and Ashley Latter in their Talking Business Podcast. I talk about what it takes to become an outstanding Practice Manager, the importance of having essential business skills in today's marketplace.
- Take a Look - My Videos