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How to be an in CREDIBLE Practice Manager and leader

It’s certainly true that many of us in practice are experiencing fatigue frustration and are quite rightly a bit flipping fed up.

While it’s within the scope of practice for a PM to lead and motivate their team, we too are struggling and its too easy to let some tasks and situations overwhelm us and drop the baton a little.

We all need to renew our energy and reset our mindset to be able to retain the credibility as a manager and leader.

I have some top tips to help us achieve this:

Develop your personal integrity. Always be honest with your team. Walk the talk and if you say you will do something then get it done!

Be genuine. Genuine leaders are valued by their teams.

Be relatable and real. Build trust with your team and allow them to trust they can turn to you if they are struggling and know that you wont judge and will provide a sympathetic ear.

Demonstrate responsibility and accountability. How can we expect our team to do this if we don’t? Show them that any task will be monitored and that getting the job done is important and the outcomes will be acknowledged.

Be your own cheerleader and inspire others. I don’t mean that we need to crow about how wonderful we might be but demonstrating you know the business, you are great at your job and that you want to showcase your teams wins too will build a confident, respectful team.

Be responsible and show honour. Don’t expect anyone to do what you wouldn’t be willing to do yourself. Show up on time and go above and beyond occasionally. Be generous where you can and direct when necessary.

Own your mistakes and fails. Don’t play the blame game and if something doesn’t go well, blame the system not the people and then start again.

The practice’s success is achieved by the team as a whole. Showing and knowing that your team respects you as their leader and you are not just “The Boss” will help you grow relationships professionally and on an appropriate personal level.

I wouldn’t want to work with anyone that doesn’t have the “we have your back and you’ve got ours” culture.

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