CSR Interview
Mark Topley is a CSR Coach, helping dental practices and businesses to maximise impact from their CSR. He writes at marktopley.co.uk, and provides free articles and advice on his Facebook page – facebook.com/toppernator, Twitter @Mark_Topley I spoke with Mark recently to discuss CSR, or Corporate Social Responsibility Lisa: The term ‘CSR’ (corporate social responsibility) has […]
Time is Money
How to eliminate missed appointments and increase diary profitability. So, along with diary zoning, recall efficiency and a bit of reception team magic…what other options are there to increase the effectiveness of your booking systems and potential profits? Some months it feels like the average missed appointment rates go sky high, often for no other […]
And the Winner is…
…Your Patients There can be a bit of a divided opinion surrounding Dental Awards. Some believe they are a money making exercise for the organisers or that some practices, teams and individuals that win are not perhaps as good as themselves?! Others see them as a way of getting well deserved recognition and a way […]
Patient Feedback – Are you Listening?
Patient feedback – The Key to a Successful Practice Patient feedback is one of the most valuable tools a practice can use. Whether it be to retain existing patients or attract more new patients. An overview of different types of feedback and how to gain it: NHS Friends & Family (Eng) Was brought in in […]
Raising Standards
Just reflecting and following on from my article last month… it reminded me how important it is to create a top Team Culture within our practices. After all, the job is hard enough, and without your team working well together, you are without a doubt going to be taking even more stresses home! I covered […]
Whose Advice is it Anyway?
As Practice Managers, we have the constant task of getting to grips with new legislation and guidance. It can be a minefield separating the good advice from what can sometimes be “bad advice” or more often than not, simply an opinion with little evidence base. The dental community can be brilliant and especially for a […]
Cultural Change
Managing change within your team: The Good, the bad and the awkward As Practice Managers or someone managing a dental team, we have the pleasure of generally being the person/people that have to implement the changes to systems within our practices or teams. To grow, we often need to change; and quite often it’s not […]
Let’s Get Digital – What’s stopping you?
For over 10 years now, we have been progressing towards becoming more digitally efficient as a practice. Now, don’t get me wrong, as a practice manager holding the purse strings and trying to avoid anything remotely clinical or techy, this hasn’t really got me excited until probably the last couple of years, when things started […]
Me and My Pricncipal
Looking back over my last 22 years as a Practice Manager (PM) and as President of a PM Association I am often asked what makes a great PM. My answer always includes: a great principal/principals and a team that shares the same values and goals. PMs and Principals must work together and build a trusting […]
The Evolution of the Practice Manager
Your Practice Manager is your ‘Eye in The Sky’ of your business With oversight across all areas and ensuring things run smoothly to keep patients and staff happy. Often, on top of this, they will also be involved in business development and evolving the practice to stay ahead of the competition. Not to mention compliance, […]