How KPIs can work for you
The evolution of Key Performance Indicators (KPIs) in dentistry, and certainly as part of practice management, today sees them encompass not just financial, but also clinical and performance-related measurements of success or failure, allowing a team to function as efficiently as possible. In my practice, we measure almost everything – once you start measuring systems, […]
Welcome Back
Welcoming back your new team after COVID Aside from the changes, restrictions and new procedures that we are going to be following over the next few weeks, months and possibly long term, we also have an opportunity to refresh, improve and restart your practice and teams for the better. There will undoubtedly be many of […]
The Good Work Plan
What’s your plan? In April 2020 changes to Employment Law that will affect your employees. The main areas for you to be looking at are: 1. Changes to holiday pay calculations 2. Provision of Statement of Main Terms Employers will also need to provide additional information. The Statement of Main Terms (often referred to as […]
Are You Dancing?
It’s not enough to invite people to the party, you need to ask them to dance! As managers and leaders, we depend on our teams to function well. Sometimes systems or habits are in place that can hinder this. Sometimes there can be conflict within teams or low morale which can also have a negative […]
Create a Thriving Practice
Building trust to create a thriving practice Looking back over my last 22 years as a Practice Manager and as President of the Practice Managers Association, I am often asked what makes a great PM, and my answer always include: a great principal/principals and a team that shares the same values and goals. PMs and […]
Monthly Meetings Ideas
Team Huddles, One to Ones and Breakfast Briefs In our practice, we are seeing the benefits of team huddles, one2ones, breakfast briefs or whatever we decide to call them. However, I believe it’s massively important to not lose track of the monthly team meeting and ensure that we get the maximum benefit from our time […]
Leading Your Team Through Covid-19
Leading your Team What changes have we seen in just a little over three weeks? Working from home and Social distancing are possibly top of the list of the massive changes we are all experiencing… Working from home • Spending much more time with the family or people you share a house with. • Pets […]
Complaint Handling in Dental Practice
For those familiar with what I do, you may be bemused that I have an interest in complaints… or more precisely, helping people avoid them where possible. I have been training and presenting about Complaint Handling for some time now and thought an update on what’s been happening in the joyful world of complaints in […]
Happy New Year!
Have an effective plan for 2020 and ensure your whole team is on board for growth. The new year is a great time to start looking at what you have achieved over the last 12 months. Sometimes this can be in preparation for the next few months before the UDA calendar creeps upon us, and […]